New consumer buying patterns may be a challenge, but brands must maintain connection

Michael Nevins, CMO, Smart AdServer

Appropriate ad channels and performance-based marketing are key for brands

In this period of uncertainty, 43% of consumers find it reassuring to hear from brands they know and trust. This means that instead of stopping marketing activity altogether, the industry must adapt its strategies to maintain customer loyalty during the pandemic, and beyond.

Commitment to customers will strengthen brands

It’s not going to shock anyone that the short-term outlook is extremely challenging. There is, however, longer-term optimism and while we will be dealing with the fallout from COVID-19 for some time to come, consumer confidence will ultimately return and marketing budgets will start to bounce back.

There has been lots of talk about advertising through a downturn, however, the word that we see most frequently used to describe the current situation is "unprecedented". We are dealing with a global emergency and not an economic downturn and the old playbooks no longer apply wholesale.

The brands that are setting themselves up for success are the ones that are finding a tone that resonates with the public and have remained committed to delivering for their customers. Stronger brands weather tough times better than weaker brands. Those that emerge strongest from this period will be those who demonstrated the very best of what they could be. The ones who not only stood up, but stood out.

David Fletcher, chief data officer, Wavemaker

A time to re-evaluate strategy and develop robust foundations

The results are no surprise given the massive disruption that COVID-19 is wreaking across the economy. In the short term, many businesses are in survival mode in order to protect jobs and keep themselves afloat. For others, the internal process that would have meant digital transformation that would taken months or even years to achieve are falling away laying the foundations for dramatic organisational innovation.

The results also suggest that there is optimism that we will start to return to a semblance of normality later this year. Many businesses will be using this period of enforced pause to use deep analytics to re-evaluate large swathes of their strategy and develop more robust ad and martech foundations. Many are already turning their attention to how their business will be shaped when emerge from the pandemic.

The use of data to properly inform new strategies and business plans and to drive a host of tactical decisions across the business at pace will be absolutely critical. Today’s business decisions will be judged and scrutinised in years to come so they shouldn’t be viewed as a short-term fix, but a long-term solution.

Tom Byrne, SVP agency services, EMEA, Merkle

Brands need to put the back-office first

In the area in which I operate it makes for difficult reading that media spend is forecasted to be down close to 10% this year, but of course it is very unsurprising. Media spend which has not been cut back is being rapidly reallocated into channels which can provide short-term gains for businesses to prop up their own financial challenges (i.e businesses need customers than can spend in the short-term!). Search, social and programmatic will all clearly feel the impact of COVID-19, but I expect will feel much less impact than TV, outdoor and print. Marketing is an extension of business, so brands need to look after the back-office first and foremost and then, and only then, if they have an opportunity to sell/fulfil product/services should they think about smart ways to deploy advertising. For those that have that opportunity, there is great leverage to be had through smart (i.e not scale) based trading.

Wayne Blodwell, founder & CEO, The Programmatic Advisory

SMBs will be critical to recovery

Our current view of the UK ad market is in line with the IPA Bellwether. Assuming the slightly more conservative baseline GDP forecast from the IMF and other economic indicators, we predict a 14.6% decline for the total ad market in 2020, with digital faring slightly better. We stress the high volatility of the macro environment and the limits of existing forecasting methods, but macroeconomic indicators, paired with industry data, are the best modelling ingredients we have. Continual review and re-forecasting are critical.

These forecasting scenarios will only hold up if the bulk of the ad downturn is confined to Q2, with an easing of the decline in Q3 and a rebound in Q4. Should Q3 fall in line with Q2, we may be approaching a -20% ad market scenario. Crucially, the marketing response to the pandemic to date was rooted in the lockdown and the inability of businesses to operate, paired with risk mitigation. However, rising unemployment and squeezed personal expenditure can turn the ad downturn into a crisis of consumer demand, even when the lockdown is lifted and businesses can operate again.

In particular for digital, SMBs are crucial for advertising recovery. Should government support schemes work as intended, these companies will be some of the earliest to return. Early experience in China has also shown that some sectors, like fashion, are set for a V-shaped recovery. However, many clients cannot return over night: key advertisers in large segments, such as travel, are facing existential threats. At IAB Europe we expect a phased market recovery, slightly stronger than the IPA Bellwether in 2021. Yet it will take the overall ad market about 3 years in total to recover from this downturn.

Daniel Knapp, chief economist, IAB Europe

Keener scrutiny means brand will need to advertise wisely

Following a promising forecast for advertising and marketing budgets going into 2020, the colossal impact of COVID-19 has meant we’ve started to see the complete opposite. We know that even during challenging economic times, advertising remains crucial for both brands and consumers – according to Kantar’s COVID-19 Barometer, only 8% of consumers globally believe that companies should stop advertising at this time. Not only are people craving a sense of normalcy in their lives, but, when shown in the right place and at the right time, consumers find advertising both useful and entertaining.

As businesses tighten their belts in the face of a post COVID-19 economic downtown, advertising and marketing budgets are likely to be under intense scrutiny. This means it’s all the more important for brands to use the available budget wisely, tailoring their content appropriately to the consumer experience and measuring each step of their campaigns, to ensure valuable and engaging content is targeted at the right consumers on the right platforms. Despite budgets being reduced now, the IPA Bellwether forecasts that we will start to see an uplift again later in 2020 and into 2021, making it even more important for brands to remain present and relevant to their audiences through the difficult times, if they are to weather the storm and come out on top.

Mark Inskip, CEO UK & Ireland, Kantar (Media Division)

The world hasn't stopped - it has just gone inside

It is not going to be news to anyone that the digital ad spend bubble was going to burst - this crisis has not discriminated; it has had an effect on every part of our society and ad spend was never going to be an exception. During this time of crisis, marketers must focus on delivering innovative creative marketing if they want to maximise their ad spend across all digital channels. Although marketing budgets have caused broad based cuts on all forms of marketing, it is important to remember that the world hasn’t stopped, it’s just gone inside, and people still need products and services during lockdown. Now is the time for brands to focus on bigger, better activation ideas to gain cut through rather than the usual segmented marketing plans. Ultimately, this is an opportunity for companies to provide consumers with genuine value, and now more than ever, marketers must push the boundaries on delivering a big idea through cutting edge and original creative formats and channels.  

Fiona Wylie, CEO, Brand Champions

We need business leaders who are commercially astute and empathetic

COVID-19 is a great equaliser, and while everyone is experiencing this pandemic differently, the significant drop in ad spend will have a knock on effect to everyone involved in the industry. It’s a new normal, and the changes that the pandemic has brought about sees us moving toward a new way of operating with more and more new partnerships being created.

There is an expectation that this will be short-lived, and this is supported by the Report, which predicts a quick economic recovery. It is essential that brands continue to evolve their approaches and now more than ever we need people who are totally attuned to valuing partnerships. The challenge that we are currently facing is a global drop in ad spend across all sectors and we need business leaders that are both commercially astute and empathetic. It is time to prepare for the recovery which is predicted to come at the end of the year and to come back stronger and deliver initiatives that are both sustainable and durable.

Owen Hancock, marketing director, Impact

A chance for brands to support quality journalism

The results should come as no surprise to anyone and it's good to see advertisers feeling positive about the medium-term future and pointing to recovery in 2021.

The whole industry has the chance to reset and that starts with brands. In the short-term, it makes sense for brands to take stock and think about how they advertise during these challenging times. Smart brands will look towards the strong body of case studies showing that going quiet in a downturn isn't the answer and will therefore continue to advertise in the short term. The smartest brands will focus on developing a comms strategy that provides a genuine value exchange for their audience. We have such a strong creative industry in the UK and I look forward to seeing some amazing work and brands start to rise to the challenge.

Moving forward,  it's a chance for brands to evaluate the effectiveness of their advertising and consider what their most effective channels will look like post lock-down. I hope advertisers rethink their approach of spending on big platforms simply because it's "easy" and divert spend on sites that have proven the value of quality journalism. Expect to see increased focus in video as the most effective medium for brands to tell new stories, as well as in "outcome" based buying, as brands work hard to make every pound count.

Steven Filler, MD, Union

Investing in complementary channels can aid brands' survival

We were prepared for a  drop in ad spend and -6.1% is in response to public life grinding to a standstill and advertising budgets stalling. What perhaps needs to be highlighted is how certain verticals and channels are still providing some positives in amongst the sobering news. We expect to see brands and agencies divert budgets like OOH into channels which are performing well and are complementary to their messaging and formats. We are well known as an industry that can pivot and evolve and now is the time for us all to dig deep and continue to show value in order to drive marketing ad spend back up both during and after lockdown. 

Niklas Bakos, CEO, Adverty

Extraordinary times require a recalibration of targets

This report highlights that these are the  toughest overall trading times that both the buy and the sell side has experienced. These extraordinary challenges facing the advertising industry requires us to recalibrate our focus. Ambitious targets need to be replaced by “coronavirus targets” and it is more important to do what needs to be done to keep the lights on. Those who are showing strong ethics, empathy and a family-like approach to how they look after their employees and their customers will lead the way in showing how brands can use this as an opportunity to give something back to the environment, to society and ultimately, to consumers. As lockdown continues, brands need to re-adjust their budgets based on predicted revenue and what gives us strength is that there is a clear expectation that there will be a significant boost in marketing budgets later this year.

Matthew Goldhill, CEO, Picnic

Keeping in touch with consumers will set brands up for post-COVID growth

Those that lived through prior periods of global contraction have seen drops in ad spend before. We know that markets are cyclical, and that having an ad strategy that is strategic, empathetic and thoughtful during a downturn can help brands not only weather the storm, but prepare for recovery. What followed the recession of 2009 was a decade of heightened and sustained growth that launched and grew brands. 10 years ago, brands like Tesla, Amazon, and Netflix were a fraction of the size, and some of today’s trendiest e-commerce brands like Peloton and Simply Cook didn’t even exist.

It is important to remember that even during this period of contraction, there is still an opportunity for brand messages to connect with consumers. It might mean taking a different tact in messaging, or testing new channels because consumers are spending more time indoors, but continuing a discussion with your audience, when appropriate, is important.  Fitness, comedy, and cooking have surged on YouTube as we have seen a shift in consumer patterns, and consumers tell us they want to consume uplifting content, both from brands and creators. Brands have the opportunity to engage with an audience that is paying attention, and can be set up for growth when ad spend recovers toward the back end of 2020.

Mattias Spetz, MD EMEA, Channel Factory

Brands must remain vigilant against piracy

While the report highlights the expected reduction in digital ad spend in Q1, what is interesting is that we have seen an increase in ad impressions on pirate websites since lockdown, with more than six billion ad impressions on pirate websites recorded. Since global lockdowns began, there has been a 23% increase in branded ads on high-risk pirate websites from Q4 2019 to Q1 2020. The outside world and marketing spend may have gone quiet for now, but behind all those misplaced ads, things are getting very active indeed. Brands need to ensure they are on the right side of this problem and that when they do spend, that they do so without allowing the stealth criminals of the web to become further beneficiaries of the lockdown economy.

Peter Szyszko, CEO, White Bullet

Digital channels offer salvation for marketing in lockdown

The latest IPA Bellwether report gives us a clear insight into how the COVID-19 outbreak and current economic turbulence is impacting marketing spend. We know that taking a long-term view and advertising through a downturn helps to ensure a faster recovery. I would urge brands that can to continue to invest in marketing at this time to build their brands, maintain share of voice and grow consumer confidence.

While we face many challenges at the moment, there are also opportunities for those that are willing to adapt and pivot their strategies. With the majority of us working from home, we’re turning to digital channels to stay informed, entertained and connected. For advertisers, this provides a chance to utilise real-time insights, reach engaged audiences and deliver timely messaging that can build lasting relationships with consumers.

Jon Mew, CEO, IAB UK