Attekmi (former SmartHub) was recognised for outstanding customer support with top industry awards, including accolades from ExchangeWire and Titan Awards.

In 2024, the Attekmi team became the winner in the Best Client Services Team nomination from ExchangeWire and was selected by the Titan Awards as a gold winner in the Customer Service Category of Titan Business Awards. Attekmi also became the finalist in the Best Use of Technology in Customer Engagement and the Best Customer Centric Strategy nominations of the Engage Awards. 

These achievements prove the uniqueness and effectiveness of Attekmi’s customer service. Approaching every partner individually, the Attekmi team guides them all the way through, starting from initial consultation and indefinitely. Attekmi’s experts help clients choose the right solution or service, offer an all-encompassing individual onboarding programme to guarantee a smooth transition to the new solution, and deliver comprehensive system setup and tech support services. The solution is tested and demonstrated to partners to ensure the absence of errors and discrepancies.

However, even after the platform is personalised, installed, and launched, and the onboarding is over, Attekmi’s account managers are always ready to provide immediate assistance when needed and make sure that their clients keep reaching their goals effectively. Additionally, they reach out to their partners proactively to help them optimise their strategies. The team offers solely human communication to ensure the best possible outcomes. 

Attekmi’s partners can also opt for outstaffing Ad Ops services so that Attekmi will hire and train an expert specifically for them. Requesting this service enables Attekmi’s clients to keep focusing on their core business operations without being concerned about the solution’s performance. Besides, Attekmi offers Ad Tech and Ad Ops training services to help their partners enhance their skills and reach new heights more effectively.

“Our partnership with Attekmi has always been beneficial. They considered all our requirements and helped us make the right decisions. We didn’t simply achieve our goals within the desired time frame – we reached even better results. Therefore, I can say that Attekmi manages every project effectively and delivers amazing customer support. No matter our challenges, they always helped us deal with them.” – Ira Bini, head of operations of Toucan Ads