Hugh Williams
Editor, DTCDaily
Hugh Williams joined ExchangeWire in July 2016 as senior data analyst. He works on the ExchangeWire Research product, which was launched in 2014. Hugh helps oversee all research projects, from survey design to data analysis, and is the author of ExchangeWire’s Now & Next feature. He holds a Bachelor’s degree in History and Business from the University of Newcastle.Articles by Hugh
How In-Store Associates Can Drive Online Sales – Q&A with Hero
Today, retailers operating physical stores are faced with a decision: innovate or close. In this Q&A with RetailTechNews, Adam Levene, CEO & founder, Hero, explains how his company is helping retailers innovate, adapting the DNA of the brick-and-mortar retail store as they [...]
The Keys to Technological Integration – Q&A with Perry Ellis International
The race for technological integration in retail is well and truly on. Whether its IoT, AR, or virtual assistants, retailers are always on the lookout for exciting ways to drive consumer engagement and improve the bottom line. In this Q&A [...]
E-CommerceIn-storeLoyaltyOmnichannelPersonalisationTechnologyWebsite
We All Love Consumer Reviews, But Can We Trust Them?
In this piece, Joe Rohrlich, EVP & general manager, Bazaarvoice tells RetailTechNews how having consumer ratings and reviews on your website has become essential to meeting shopper expectations. According to their latest Shopper Experience Index, businesses with customer-generated content on their [...]
Winning the War Against Amazon
Amazon has done it again — according to its latest earnings report, fourth quarter revenues exceeded estimates at USD$60.5bn (£45.5bn) and annual sales hit USD$178bn (£134bn), up 31% since 2016. Clearly, Amazon is getting things right. With an easily navigable [...]
The State of the Amazon Marketplace; Smart Speakers to Surpass Wearables
RetailTechNews’ weekly Amazon watch brings you some of the company’s biggest moves from the past seven days, analysing how the giant is revolutionising the retail space. In this week’s edition: The State of the Amazon Marketplace; Smart Speakers to Surpass [...]
Search-Query Language & Purchase Intent; Overconfidence in Productivity Is Hampering Retail Firms’ Performance
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Search-Query Language & Purchase Intent; Overconfidence in Productivity Is Hampering Retail Firms’ Performance; and Mobile Ascending (still). Search-Query Language & Purchase Intent Searchers with high purchase [...]
Personalising Your Consumer Voice: Q&A with Persado
With so many consumers to talk to, retailers need to ensure that they personalise their messaging to each every shopper. In this piece, Aaron Masih (pictured below), COO, Persado, tells RetailTechNews how Persado can help retailers achieve this goal. RetailTechNews: Can you briefly [...]
Fighting on All Fronts: Preventing Fraud in an Omnichannel Retailing World
Two decades ago, the retail experience mainly consisted of brick-and-mortar stores, restricting consumers to operating hours and limited payment options. Today, with a connected environment and 24/7 access, consumers expect the freedom to shop where they want, when they want, [...]
Amazon on Hunt for Indian Deal; Kroger Fighting Back with Ocado Deal
RetailTechNews’ weekly Amazon watch brings you some of the company’s biggest moves from the past seven days, analysing how the giant is revolutionising the retail space. In this week’s edition: Amazon on Hunt for Indian Deal; Kroger Fighting Back with [...]
Digital Transformation in Retail; Data Concerns for Brits
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: Digital Transformation in Retail; Data Concerns for Brits; and GDPR Deadline Looms. Digital Transformation in Retail Firms in the retail sector are among the most [...]
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