Hugh Williams
Editor, DTCDaily
Hugh Williams joined ExchangeWire in July 2016 as senior data analyst. He works on the ExchangeWire Research product, which was launched in 2014. Hugh helps oversee all research projects, from survey design to data analysis, and is the author of ExchangeWire’s Now & Next feature. He holds a Bachelor’s degree in History and Business from the University of Newcastle.Articles by Hugh
Keeping on Top of Emerging Payment Solutions – Q&A with Klarna
Even if cashless societies seem a little way off in the UK, we are still a country in the midst of a payments revolution. In this Q&A with RetailTechNews, Luke Griffiths (pictured below), general manager, Klarna UK, highlights what retailers need to [...]
Greater Customer Intimacy Can Be Achieved Through Machine Learning
Retail loyalty has been around since the 1700s, when American retailers gave customers 'coins' that they could redeem in-store during a future visit. These were later replaced with stamps and, at the beginning of the last century, box-top coupon cutting [...]
Brands Must Take Control of the Post-Purchase Experience to Build Loyalty
Online sales are soaring in the UK. So much so, that Brits spend more online, per household, than any other country. Yet, despite the fact the first purchase made over the web was over 14 years ago, many brands still have [...]
Getting to Grips with Your Technology: Q&A with Mindtree
Retailers are all, in some way or another, going through digital transformation, whether this is planning for the distant future, or implementing technology today. In this piece, Anshuman Singh, GM & head of digital strategy & consulting, Mindtree, tells RetailTechNews [...]
Amazon Taking on Google & Criteo; The Retail War in India Isn’t Over
RetailTechNews’ weekly Amazon Watch brings you some of the company’s biggest moves from the past seven days, analysing how the giant is revolutionising the retail space. In this week’s edition: Amazon Taking on Google & Criteo; The Retail War in [...]
UK Mobile Purchase Growth Rates Surge; Consumers Will Punish Businesses that Fail to Safeguard Data
RetailTechNews’ weekly roundup brings you up-to-date research findings from around the world. In this week’s edition: UK Mobile Purchase Growth Rates Surge; Consumers Will Punish Businesses that Fail to Safeguard Data; and U.S. Tops Data-Protection Rankings. UK Mobile Purchase Growth [...]
How Blockchain Is Set to Drive Commerce
While blockchain is not new, it’s a technology that’s starting to make waves in the retail space and is increasingly one retailers can’t ignore. In this piece for RetailTechNews, James Pruden (pictured below), studio director, Xigen, explains that, while blockchain made its [...]
How to Win the On-the-Go Consumer with Data
Today's tech-savvy consumers are on the move; and if you want your brand to succeed, you need to keep moving with them. In this piece for RetailTechNews, Smriti Kataria, director for research and marketing, Near, explains how retailers and brands need [...]
The Elephant in the Changing Room: Why Fashion Retailers are Adopting Technology to Slash Discounting & Boost Net Margins
Moss Bros, East, Mothercare, Carpetright, Toys R Us, Maplin, New Look, Poundworld, and House of Fraser – it has been a torrid 2018 for the UK high street with liquidations, CVAs, and restructurings. Here, David Courtier-Dutton, founder and CEO, SoundOut, explains [...]
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