With customers increasingly moving away from brick-and-mortar stores for their shopping, finding new ways to personalise the customer experience has never been more important. In this Q&A with RetailTechNews, Aaron Glazer, CEO, Taplytics (pictured below), explains the role AI can [...]

Love it or loathe it, Black Friday has been widely adopted by UK retailers both on and offline. In this piece by Alex Wright (pictured below), head of insight, Blis, he discusses how their exclusive research paints a picture of [...]

The death of physical shops, and indeed the high street, has long been predicted ever since online shopping began to grow in earnest. And the figures around online spending certainly back that up: last year in the UK, we spent [...]

Marks & Spencer recently revealed it is looking to data analysis to turn its fortunes around, combining information from its Sparks loyalty scheme, online interactions, and M&S Bank to offer personalised experiences to its customers. Lindsay McEwan, VP and managing director [...]

Brands are a fundamental part of the way we experience modern life. They can function as a sort of consensual hallucination, triggering powerful and often subliminal emotional responses, according to Rob Gear, a futurist, and Chris Heap, a consumer and retail [...]

Across the globe, offline FMCG retail and e-commerce are on a collision course to create a new converged reality. Amazon’s multibillion-dollar acquisition of Whole Foods is leading the charge, with Alibaba's investment in Indian grocer Bigbasket likely to be in [...]

More than three-quarters (76%) of consumers have made a purchase on Amazon during their Christmas shopping, with 48% making it their first port of call when searching for items. These are among the findings from RetailTechNews’ latest whitepaper, which also [...]